
{"id":574,"date":"2025-05-06T11:11:43","date_gmt":"2025-05-06T15:11:43","guid":{"rendered":"https:\/\/fiveguysentstg.wpenginepowered.com\/?page_id=574"},"modified":"2025-10-20T21:51:29","modified_gmt":"2025-10-20T19:51:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.fiveguys.de\/en\/support-hub\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"hero-page-banner-block wp-block-five-guys-blocks-hero-page-banner\" data-comname=\"hero-page-banner\">\n    <header \n        class=\"hero-page-banner section--has-paper-border\"\n        style=\"background-image: url(https:\/\/www.fiveguys.de\/wp-content\/themes\/five-guys\/assets\/img\/backgrounds\/hero-bkg-pattern.jpg); background-size: cover; background-position: center;\"\n        data-featured-image=\"\"\n        data-random-border-width=\"98rem\"\n    >\n        <div class=\"wrap wrap--wide\">\n                            <h1>FREQUENTLY ASKED QUESTIONS<\/h1>\n                        \n                            <p>Find answers to some of the most asked questions<\/p>\n                    <\/div>\n    <\/header>\n<\/div>\n\n\n\n<nav class=\"navigation--toc\" data-comname=\"table-of-contents\" aria-label=\"Table of Contents\" role=\"navigation\"><div class=\"toc-header\"><h2>FAQS<\/h2><\/div><div class=\"toc-body\"><div class=\"toc-body-inner\"><ol role=\"list\">\n<li class=\"toc-item\"><a href=\"#faq-most-popular\">most popular<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-menu\">menu<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-nutrition-allergen\">nutrition &amp; allergen<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-location\">location<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-ordering\">Ordering<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-app\">APP<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-company\">Company<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-careers\">careers<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faqs-gift-cards\">gift cards<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-contact-us\">contact us<\/a><\/li>\n<\/ol><\/div><\/div><\/nav>\n\n\n\n<section class=\"section section--content section--medium is-header-disabled is-footer-disabled color-option-1 section--has-paper-border\" data-random-border-width=\"98rem\" data-comname=\"section-content\"><div class=\"wrap wrap--limited\">\n<header class=\"section-header section-header--limited\">\n<h2 class=\"wp-block-heading\"><\/h2>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-most-popular\">Most Popular<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Most Popular, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How can I order apparel like what employees wear?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    While we do not sell uniforms, we do sell customer merchandise that is available via our website!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What countries does Five Guys operate in?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    As of May 2025, we have more than 1,950 locations in 29 countries! We are located in the United States, Canada, England, Scotland, Wales, Ireland, Northern Ireland, Australia, Austria, Bahrain, Belgium, China, France, Germany, Hong Kong, Italy, Kuwait, Luxembourg, Macau, Malaysia, Netherlands, Qatar, Republic of Korea, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and UAE.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys play music in its stores?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, music has been a part of the culture ever since we opened the doors of our first restaurant back in 1986. \n\nThe music we play makes the experience lively not only for our customers, but for our crew members as well! High energy music keeps our teams happy and motivated, which results in great food and service.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys have a birthday program?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Currently, we do not have a specific birthday program. However, we do wish you a Happy Birthday!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I purchase Five Guys peanuts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Due to airborne allergy concerns, peanuts cannot be taken out of stores for takeaway and cannot be purchased in our restaurants.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why is there grease on my bag?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our fries are soaked in water during the prep process. Because of this, they absorb less oil when cooked, leaving trace amounts of oil on the outside of the fries.\n\nAdd in the fact that we serve our fries in an open cup, with an extra scoop thrown into the bag for good measure, and sometimes you&#8217;ll see some grease on your paper bag. Also&#8230; Remember to leave the bag open, so that your fries don&#8217;t get soggy!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the best way to reheat leftover fries?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes. Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where did the Five Guys restaurant start?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The first Five Guys opened in 1986 in Arlington, Va., right outside of Washington, DC.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">The crew member added an extra helping of fries to my bag, is this normal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Providing an extra scoop of fries has been a tradition at Five Guys since we opened our doors in 1986.\n\nEnjoy that extra helping or share with your friends! Our fries are also great leftovers; just pop them in the oven (or Air Fryer) the next day.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do I have to have my burger cooked well done?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.\n\nHowever, your feedback is important, so feel free to reach out using our Contact Page if you&#8217;d like to share your opinion.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys cook with peanut oil?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We use 100 percent refined peanut oil to cook our fries, which contains only enough preservatives (less than 0.004%) so that the oil doesn\u2019t foam when cooking. Refined peanut oil is less likely than cold-pressed oil to cause an allergic reaction.\n\nFor individuals with peanut allergies, highly refined peanut oil is considered a safe alternative for culinary and dietary purposes. However, we cannot guarantee that the oil will not cause a reaction. We advose consulting your GP before consumption should you have any concerns.\n\nAdditionally, we are unable to ensure no cross-contamination with other products, as peanuts and peanut oil play a large role in our brand and cooking processes.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order my fries extra crispy?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.\n\nWe feel the best taste for our fries consists of a firm outside and a baked potato-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores.\n\nFor this reason, our stores cannot cook fries any other way.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys use paper bags?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, we&#8217;ve always been fanatical about quality whilst keeping everything else simple! Offering paper bags not only simplifies our store operations, but also speeds up service and reduces confusion in our kitchens.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys have peanuts for free?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Serving peanuts for free began as a way for customers to pass the time while they waited for us to cook up their burgers &amp; fries (way back in the day, before smartphones!). It was such a hit that it became a Five Guys tradition, and we keep our stores stocked with peanuts to this day.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-menu\">Menu<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Menu, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys use foil to wrap the burgers?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    In our 30-plus years of crafting burgers, we have found that foil helps the food retain more heat, meaning it&#8217;s hotter &#8211; and fresher &#8211; when it reaches your hands!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Will Five Guys offer unsalted peanuts again?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At this time, we offer only salted peanuts. There are no current plans to bring back unsalted peanuts.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys serve alcoholic beverages?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    <p>We serve Corona, Becks, and Brooklyn Lager at selected locations in Germany.<\/p>\n                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How much do your burger patties weigh?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our hand-formed patties weigh about 102 grams (3.6 ounces) before grilling. The regular burger comes with 2 patties, so 204 grams of deliciousness!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is the Five Guys veggie sandwich a veggie patty?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our veggie sandwich is not a veggie burger, but it can be a mix of whatever you&#8217;d like. Choose any combination of our toppings and add cheese for an additional cost.\n\nOur standard veggie is a mix of lettuce, tomato, grilled onions, grilled mushrooms, green peppers with or without cheese.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why do your buns sometimes get soggy?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We toast our bread to provide a sturdy base for our burgers, but certain toppings and condiments can potentially lead to a &#8220;soggy&#8221; bun. If you feel like this is a quality issue and not as a result of toppings, please contact us so we can address it!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Are your burgers cooked in peanut oil?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys burgers are grilled without using oil. Our grills are actually seasoned using only the natural fats and juices of the burger patty.\n\nThe only product at our restaurants prepared using refined peanut oil are the fries we serve.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do I have to have my burger cooked well done?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.\n\nHowever, your feedback is important, so feel free to reach out using our Contact Page if you&#8217;d like to share your opinion.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order my fries extra crispy?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.\n\nWe feel the best taste for our fries consists of a firm outside and a baked potato-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores.\n\nFor this reason, our stores cannot cook fries any other way.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How does Five Guys prepare their burgers?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our fresh burger patties are made to order. Patties are prepared on a flat-top grill and cooked until well done and juicy. You won\u2019t see us using timers, just our eyeballs, to know when a burger is finished.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys use fresh toppings?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You bet! All of our toppings are prepped fresh daily. Nothing is frozen. Choose from 15 free toppings, which makes for hundreds of thousands of topping combinations. The possibilities are pretty much endless.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What kind of cheese does Five Guys use?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We use American Cheedar cheese, melted to gooey bliss on our burgers, sandwiches and hot dogs.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys use peanut oil?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We use peanut oil to cook our fries because we believe it provides the most optimal flavor for that perfect, boardwalk-style bite. Our fries are the only menu item cooked in peanut oil.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How does Five Guys make their fries?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Like all of our menu items, our fries are made to order. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else. We also cook our fries twice to ensure they are firm on the outside and mimic a mashed potato on the inside.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer milkshakes?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, we do! \n\nOur milkshakes are hand-spun and can be customised with any of our 11 mix-ins. \n\nStart with our vanilla base, and then add as many mix-ins as you like &#8211; we recommend a max of 4 flavours for the perfect mix. We currently offer: Bubblegum, Mango, Oreo\u00ae Cookie Pieces, Vanilla, Chocolate, Biscoff\u00ae, Peanut Butter, Salted Caramel, Strawberry, Banana, and Bacon*.\n\nKeep an eye out for new and exciting flavours!\n\n*In selected stores only                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What sizes do you offer for milkshakes?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our milkshake come in 2 sizes. The Shake is 383 ml, while our Little Shake is 239 ml. You can choose as many of our mix-ins as you like at no extra charge!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What size are your drinks?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We offer one size of refillable drink at 655 ml.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why doesn&#039;t Five Guys season its burgers?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We believe the beef we serve is juicy and flavorful enough without seasoning. If you would like to add salt and pepper to your burger, please find sachets at our condiment stations.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys squish\/flatten the patties?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We call this process &#8220;evening out,&#8221; and we&#8217;ve been doing it since we opened our first location way back in 1986! Evening out not only helps form the patty, but also ensures it cooks evenly and well done.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-halal\">Halal<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Halal, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is alcohol available in these stores?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We do not offer alcohol in these stores.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why do you offer Halal beef in these stores?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We are working to bring Five Guys burgers &amp; fries to everyone.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What have you done to your burgers to make them Halal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our burgers and hot dogs use Halal certified British beef that is prepared as required to become Halal certified, whilst maintaining humane and ethical standards without compromising on animal welfare according to UK and EU legislation.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Halal beef taste different?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The taste does not change. We follow all the same standards to create our delicious burgers and hot dogs.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Are your hot dogs Halal certified?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, the hot dogs across our Halal stores are made with Halal certified beef.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-kids-meal\">Kids&#8217; Meal<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Kids&#039; Meal, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order extra toppings as part of the Kids&#039; Meal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You can add any combination of Ketchup, Mayo and Mustard. No other toppings can be added.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What age is the Kids&#039; Meal intended for?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The Five Guys Kids Meal is intended for children 12 years and under.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does the Kids&#039; Meal come with a toy or prize?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The Kids Meal does not come with a toy or prize. However, we have crayons and post cards to draw on in store \u2013 let your creativity shine!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is the Mini Drink in the Kids&#039; Meal refillable?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, the Mini Drink in the Kids Meal is refillable for the duration of your visit in store.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I swap out items in the Kids&#039; Meal for something else?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The Kids Meal is a set meal, and items in this meal cannot be replaced by another item.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer a Kids&#039; Meal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes! We\u2019ve introduced a limited-time offer Five Guys Kids Meal across our UK stores (excludes Northern Ireland).\n\nFrom \u00a37.00, the meal includes:\n\n\u2022 A choice of a Little Hamburger, Hot Dog or Grilled Cheese with a toppings choice of Ketchup, Mayo and\/or Mustard. You can add cheese or bacon for an extra charge.\n\u2022 Mini Fries (Salted or Cajun)\n\u2022 Mini Drink or Innocent Juicy Water\n\nYou can replace the drink option for a Little Shake at an extra cost!\n\nKids\u2019 Meal is available to order via in-store, online collection and delivery (prices may vary on delivery).\n\nFor more information, please click here.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-nutrition-allergen\">Nutrition &amp; Allergen<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Nutritional and Allergens, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys use preservatives in their food?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Nope! We pride ourselves on using real, fresh food, prepped and cooked daily. Because of this, you won\u2019t find a freezer in the joint \u2013 only coolers.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What allergens does Five Guys food contain?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    keep original allergy section on our FAQs                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where can I look up your menu ingredients?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    All of Five Guys\u2019 allergen, menu ingredients and calorie counts are available for review in our Nutrition and Allergen guide.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys serve gluten-free buns?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    No, we do not. Our Five Guys buns are baked daily and delivered fresh to our stores following a proprietary recipe that contains gluten. We are unable to modify our recipe to accommodate a gluten allergy.\n\nWe offer modified options for customers with gluten sensitivities. You can order any burger or hot dog without the bun, in either a Lettuce Wrap or a No Bun Bowl. You can also bring your own gluten free bun, as the burger is simple to transfer! However, please note that due to food safety precautions, we cannot prepare your food with this bun.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys serve peanuts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Serving peanuts for free began as a way for customers to pass the time while they waited for us to cook up their burgers &amp; fries (way back in the day, before smartphones!). It was such a hit that it became a Five Guys tradition, and we keep our stores stocked with peanuts to this day.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do Five Guys stores contain peanuts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, we offer complimentary peanuts across our stores in Germany. Due to the location of some of our restaurants, peanuts may be unavailable to reduce the risk of airborne allergies.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do you have nutrition and allergen information?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, we do! Please access the latest nutrition and allergen information for Five Guys.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is Five Guys safe for people with tree nut allergies?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our fries are a \u2018Boardwalk style\u2019 fry, which means that they are hand-cut on site each day and cooked in refined peanut oil following a 3-step process: precook, cooling, and final cook. The heating qualities and texture found in peanut oil allow for this process to run smoothly and achieve the quality of fry that we are known for. We believe that peanut oil meets the flavour profile we seek.\n\nWe have a Peanut Butter milkshake mix-in available, which is stored alongside the rest of the available flavours in our milkshake station. All milkshakes are prepared using a single shake-spin handle and this is cleaned after each use with the appropriate PPM sanitiser. Unfortunately, we cannot serve milkshakes to peanut allergy sufferers.\n\nIn selected stores, we also have open boxes of shelled peanuts in the dining area, which are complimentary for our customers.\n\nOur burgers, hot dogs and sandwiches are not cooked with nut products. However, there is always the risk of cross contamination, so we advise that you let our crew members know about your allergy before ordering at the till.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do Five Guys burger patties feature additives?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The beef for our burger patties is 80\/20 lean ground beef that has no additives or fillers! It is gluten free and does not include breadcrumbs, flour, soy sauce or any types of spices.\n\nPlease note, however, that we cannot guarantee no cross-contamination, so please use caution when ordering.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer gluten-free options?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The only products we offer that contain gluten are our burger buns, hot dog buns, HP sauce, the Oreo Cookies and Lotus Biscoff milkshake mix-ins, and the Malt Vinegar condiment for our fries.\n\nDue to the way some ingredients are prepared, they may also be unsuitable for people with an intolerance. You can find more information about these products here.\n\nSince Five Guys buns are not gluten free, we offer modified options for customers with gluten sensitivity. You can order any burger or hot dog without the bun, in either a Lettuce Wrap or a No Bun Bowl. You can also bring your own gluten free bun, as the burger is simple to transfer. However, please note that due to food safety precautions, we cannot prepare your food with this bun.\n\nFive Guys beef is gluten free, consisting of 100% 80\/20 ground chuck with no additives, fillers, or preservatives. Our bacon and hot dogs are also gluten free. All meat is cooked on a dedicated grill separate from the bun toasting grill.\n\nOur fries, both Five Guys Style and Cajun, are gluten free. They are made from fresh cut potatoes soaked in water and cooked in dedicated fryers with 100% refined peanut oil.\n\nWhilst we do all we can to avoid it, there is always a risk of cross contamination. We advise checking our Allergen and Ingredients charts online or in store and always advising the team of any allergies or intolerances so they can take the appropriate precautions.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do Five Guys French fries contain gluten?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys fries, both Salted and Cajun, contain no gluten. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-location\">Location<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Location, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where can I find your opening hours?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Visit our Locations page to find information on your store. You can also find our opening times by Googling your location.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where is Five Guys opening new restaurants?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys continues to open new locations across the globe! Follow us on social media for the latest on new restaurants.\n\nFor new locations across the UK, check out our &#8216;Coming Soon&#8217; section on our Locations page.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I receive a donation from Five Guys? Do you offer donations?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Please visit our Contact page and submit a &#8216;Fundraising&#8217; enquiry. A member of our team will be in touch if we are able to contribute to your fundraising!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">When will Five Guys open a restaurant in my area?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Check out our \u2018Coming Soon\u2019 section on our Locations page for upcoming stores. Opening dates are typically displayed 1 week before the official opening date!                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-ordering\">Ordering<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Ordering, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer delivery?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Does Five Guys offer delivery services?\n\nYes. We offer Five Guys delivery through our delivery partners: Just Eat and Deliveroo. You can find your nearest location here to place an order through their App. Select the relevant partner icon on the Store page to be redirected. Why not order for delivery on those days you\u2019re too lazy to cook?                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why do I still have to wait, even if I order ahead?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We know it can be frustrating to wait for an online order, but this is normally only the case when your order contains fries. We wait to drop your fries until you arrive to ensure you receive the freshest cup possible!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How can I order through Click &amp; Collect?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You can pre-order online and collect at the store through our Click &amp; Collect service. Place an order on our website here or our App here to skip the queue \u2013 great for when you\u2019re really, really hungry and can\u2019t wait to order!                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-app\">App<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"App, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is there a Five Guys app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes. We have a Five Guys App for Click &amp; Collect orders. You can make an account to repeat previous orders and save your favourite combinations for a faster ordering process. Download the Five Guys App.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-company\">Company<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Company, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the Five Guys origin story?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys was founded in 1986 by the Murrell family in Northern Virginia. As the story goes, Jerry and Janie Murrell asked their four sons whether they wanted to go to college or start a business. The boys chose to try their hand at starting a business and the family opened a small carryout burger joint in Arlington. Word quickly spread about the restaurant and before you know it, not only did a fifth brother join the fam (hence Five Guys) but business took off. The rest, as they say, is history.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys have a rewards or loyalty program?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys does not currently offer rewards or have a loyalty program.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the Five Guys story\/How did you guys get your name?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys \u2013 a fast-casual restaurant chain named for the Murrells&#8217; five sons \u2013 serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why is the music in Five Guys stores so loud?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, music has been a part of the culture ever since we opened the doors of our first restaurant back in 1986. \n\nThe music we play makes the experience lively not only for our customers, but for our crew members as well! High energy music keeps our teams happy and motivated, which results in great food and service.\n\nOf coursse, we never want our customers to feel uncomfortable or offended. If you have any concerns regarding the volume during your visit, please reach out to us via the Contact page.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-real-estate\">Gift Cards<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Gift Card, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can you send gift cards by email?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes! You can order eGift cards by visiting our website.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What are Five Guys gift card denominations?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Is there a minimum and maximum value for purchasing a Gift Card?\n\nAll Gift Cards and eGift Cards have a minimum purchase value of \u20ac5 and a maximum value of \u20ac250.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys sell gift cards?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We have physical Gift Cards and eGift Cards available at Five Guys. Gift Cards can be purchased at any Five Guys store in Germany\n\neGift Cards can be purchased directly on our website under the \u2018Gift Cards\u2019 section here.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I receive my eGift Card after purchasing?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Once payment has been made, you will receive a confirmation email with respect to your order and the eGift Card will be emailed to your chosen receipt at the email address provided by you at check out (on the day of the order or the selected date).\n\nThe eGift Card email will contain a digital copy of the gift card, a QR code, the number and pin number.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What happens if I haven\u2019t received my eGift Card?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    If you haven\u2019t received an email containing your eGift Card, please check the spam and junk folder of both the buyer and recipient.\n\nIf you believe that the email address of the recipient was entered incorrectly, please send us a message on our Contact Page under \u2018Gift Card Enquires\u2019 so we can take a look at this for you.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I cancel my Gift Card?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We can only issue a cancellation, return or refund of a Gift Card or eGift Card purchased directly through Five Guys within 14 days of your purchase, provided that you have not used any funds on the card. Please reach out to us on our Contact Page under \u2018Gift Card Enquires\u2019 to provide a written notice of your cancellation request.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do I need to activate my gift card?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    No, you do not need to activate your physical or e-gift card \u2013 you can use them immediately.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I use a digital gift card for in-store and online orders?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Where can I spend my Gift Card?\nGift Cards and eGift Cards can be used towards in-store purchases at any of our stores in Germany. They can only be used towards the purchase of Five Guys food and drink menu items.\n\nGift Cards and eGift Cards cannot be used on our Click &amp; Collect or Curbside orders on our App and website. They cannot be used for purchases made via our delivery partners.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I check my gift card balance?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    There are a few ways to check the balance for Gift Cards and eGift Cards:\n\nPresenting the gift card\/card number at the till across our stores in Germany.\nSending us a message on our Contact Page under \u2018Gift Card Enquires\u2019, along with the relevant details. A member of our team will respond with the details as soon as possible.\n\nEGIFT CARDS ONLY: Check your balance online by entering your card details on the Balance Check page.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What happens if my Gift Card cannot be processed in store?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    If you have experienced any issues in redeeming your Gift Card or eGift Card, please reach out to us on our Contact Page under \u2018Gift Card Enquires\u2019 so we can take a look for you.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What if I&#039;ve lost my Gift Card?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    If a Gift Card or eGift Card is corrupted, deleted, lost, stolen, destroyed or damaged or used without permission, Five Guys are not responsible. We cannot replace these Gift Cards.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I bulk order gift cards?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You can order up to 5 eGift Cards via our website. In store, this will depend on stock.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-contact-us\">Contact Us<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Contact Us, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I send you a great photo I have of Five Guys or my visit?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Absolutely! We love to see our customers enjoying our food.\n\nSimply tag us in a social media post. We are on Instagram, TikTok and Facebook.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How can I fill out a customer survey?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    How do I contact the Five Guys Head Office in Germany?\n\nGet in touch with the team by submitting a feedback ticket to our Contact Page under \u2018Customer Feedback\u2019. A member of the team will be in touch as soon as possible.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n<\/div>\n\n\n\n<footer class=\"section-footer section-header--limited\">\n<p><\/p>\n<\/footer>\n<\/div><\/section>\n\n\n\n<section class=\"section section--content section--medium is-header-disabled is-footer-disabled color-option-1 is-style-double-dividers\" data-random-border-width=\"98rem\" data-comname=\"section-content\"><div class=\"wrap wrap--normal\">\n<header class=\"section-header section-header--limited\">\n<h2 class=\"wp-block-heading\"><\/h2>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<h3 class=\"wp-block-heading has-text-align-center\">Get In Touch<\/h3>\n\n\n\n<p class=\"has-text-align-center\"><br>We\u2019d love to hear from you! 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class=\"card-cta-inner\">\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button--white\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.de\/support-hub\/real-estate\/\">real estate<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":572,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-574","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | Five 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