Frequently Asked Questions About Gift Cards
Yes! You can order eGift cards by visiting our website.
Is there a minimum and maximum value for purchasing a Gift Card?
All Gift Cards and eGift Cards have a minimum purchase value of €5 and a maximum value of €250.
We have physical Gift Cards and eGift Cards available at Five Guys. Gift Cards can be purchased at any Five Guys store in Germany
eGift Cards can be purchased directly on our website under the ‘Gift Cards’ section here.
Once payment has been made, you will receive a confirmation email with respect to your order and the eGift Card will be emailed to your chosen receipt at the email address provided by you at check out (on the day of the order or the selected date).
The eGift Card email will contain a digital copy of the gift card, a QR code, the number and pin number.
If you haven’t received an email containing your eGift Card, please check the spam and junk folder of both the buyer and recipient.
If you believe that the email address of the recipient was entered incorrectly, please send us a message on our Contact Page under ‘Gift Card Enquires’ so we can take a look at this for you.
We can only issue a cancellation, return or refund of a Gift Card or eGift Card purchased directly through Five Guys within 14 days of your purchase, provided that you have not used any funds on the card. Please reach out to us on our Contact Page under ‘Gift Card Enquires’ to provide a written notice of your cancellation request.
No, you do not need to activate your physical or e-gift card – you can use them immediately.
Where can I spend my Gift Card?
Gift Cards and eGift Cards can be used towards in-store purchases at any of our stores in Germany. They can only be used towards the purchase of Five Guys food and drink menu items.
Gift Cards and eGift Cards cannot be used on our Click & Collect or Curbside orders on our App and website. They cannot be used for purchases made via our delivery partners.
Behind The Food
From ingredients to our methodical prep process, get the inside scoop on what goes into making Five Guys magic.
The Five Guys Story
Since 1986, we’ve been working tirelessly to refine the craft of burgers and fries. Learn the history behind Five Guys.
